Returns & Refund Policy

1. Return Window

You may request a return within 7 days of receiving your order. Products must be unopened, unused, and in their original packaging, with any safety seals intact.

2. Items That Cannot Be Returned

• Prescription and over-the-counter medication that has been opened or has a broken safety seal, for health and safety reasons.
• Skincare, cosmetics, and personal care items that have been opened or used.
• Perishable items, or products marked as final sale at the time of purchase.

3. How to Start a Return

Contact our support team via the Contact page or WhatsApp with your order number and the reason for your return. We'll confirm your eligibility and arrange a pickup or drop-off, whichever is easiest.

4. Damaged or Incorrect Items

If an item arrives damaged, faulty, or different from what you ordered, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free replacement or full refund, at your choice, at no extra cost to you.

5. Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome. Approved refunds for card payments are issued to your original payment method via Stripe, typically within 5-10 business days. Approved refunds for Cash on Delivery orders are processed via bank transfer or store credit, as agreed with you.

6. Order Cancellations

You can cancel an order free of charge before it has been dispatched by contacting our support team. Once an order has been dispatched, our standard returns process applies instead.