Privacy Policy

Last updated: September 9, 2026

Al Jazeera Al Dahabiha Pharmacy LLC (“we”, “us”, or “our”) operates Jazeera Health. This Privacy Policy explains what personal information we collect when you visit or shop with us, how we use and protect it, and the choices you have — including any information related to your health and pharmacy orders, which we treat with particular care.

1. Information We Collect

We collect information you provide directly, such as your name, email address, phone number, delivery address, and payment details when you create an account, place an order, contact support, or subscribe to our updates.

When you order prescription or restricted medication, we may also collect information about the product and, where required by law, a copy of a valid prescription. This information is used solely to fulfil your order and comply with pharmacy regulations.

We automatically collect certain technical information when you browse our site, such as your IP address, browser type, device information, and pages visited, using cookies and similar technologies.

2. How We Use Your Information

• To process and deliver your orders, including payment processing and order updates.
• To communicate with you about your orders, account, or customer support requests.
• To verify prescriptions and comply with UAE pharmacy and health regulations.
• To send you promotional offers and updates, where you have opted in — you can unsubscribe at any time.
• To improve our website, products, and services, and to detect and prevent fraud.

3. Payment Information

Card payments are processed securely by Stripe, a PCI-compliant payment processor. We do not store your full card number, expiry date, or CVC on our servers — these details are sent directly to Stripe through encrypted, secure fields.

For Cash on Delivery orders, no card details are collected at all.

4. Cookies

We use cookies and similar technologies to keep you signed in, remember items in your cart and favourites, and understand how our site is used so we can improve it. You can control or disable cookies through your browser settings, though some features of the site may not work as intended if you do.

5. How We Share Your Information

We do not sell your personal information. We share information only with trusted third parties who help us operate our business, such as payment processors, delivery couriers, and IT service providers, and only to the extent needed for them to perform their services.

We may disclose information where required by law, such as to the Dubai Health Authority or other regulators in connection with the sale of pharmacy products.

6. Data Security

We use industry-standard technical and organisational measures — including encryption in transit and access controls — to protect your personal information from unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal, tax, and pharmacy record-keeping obligations, resolve disputes, and enforce our agreements.

8. Your Rights

You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To exercise these rights, contact us using the details below.

9. Children's Privacy

Our website is not directed at children under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will post the updated policy on this page with a new “Last updated” date.