Home / Frequently Asked Questions

Frequently Asked Questions

Orders

How do I place an order?

Browse our products, add the ones you need to your cart, then follow the checkout steps to confirm your delivery address and payment method.

Can I change or cancel my order after placing it?

Yes, as long as it hasn't been dispatched yet. Contact our support team as soon as possible with your order number and we'll help.

How do I track my order?

You'll receive an order confirmation with your order number by email. Contact our support team with this number for the latest status.

Delivery

How long does delivery take?

Most orders arrive within 24-48 hours across the UAE, with same-day delivery available in select areas of Dubai.

Do you deliver outside Dubai?

Yes, we deliver across all seven Emirates. See our Shipping & Delivery Policy for full details.

Is delivery free?

Yes, delivery is currently free on every order, as shown in your order summary at checkout.

Payments

What payment methods are accepted?

We accept major credit and debit cards, processed securely by Stripe, as well as Cash on Delivery.

Is it safe to pay by card on your website?

Yes. Card payments are handled directly by Stripe, a PCI-compliant payment processor — we never see or store your full card details.

Products & Prescriptions

Do I need a prescription for medicines?

Prescription-only medicines require a valid prescription from a licensed physician. Over-the-counter products can be ordered without one.

Are your products genuine?

Yes. Every product we offer is sourced from authorized distributors and trusted brands, and we're licensed by the Dubai Health Authority.

Returns

Can I return or exchange a product?

Unopened, unexpired products can be returned within 7 days of delivery. See our Returns & Refund Policy for full details and exceptions.

What if my order arrives damaged or wrong?

Contact us within 48 hours of delivery with photos of the item, and we'll arrange a free replacement or full refund.

Still Have Questions?

Our team is happy to help with anything not covered here.

Chat With Us on WhatsApp